National Credit Union Supervisory Committee Conference

January 17 - 21, 2024 | The Royal Sonesta San Juan|  San Juan, Puerto Rico

Be Sure to Secure a Room Before Registering!

Join credit union supervisory committee members, internal auditors, CEOs, board of directors, senior management & other credit union leaders from across the country as we explore the risks and liabilities credit unions face on a daily basis and the safeguards needed to protect your credit union and its members.

Earn up to 15.2 CPE credits when attending the conference and PreConference

Registration & Hotel Information

Conference Registration

We offer an excellent educational return on your conference investment. Register early for the best conference rates!

Guest Program

Our Guest Program, available at just $299 per each additional guest, enables your registered guest(s) to join you during the following conference events: ($299 Additional)

Hotel Reservation

Book your room online or call the Royal Sonesta San Juan at (787) 791-6100. Press 0, then mention CU Conferences' Addendum. Be sure to mention CU Conferences' Addendum to receive special rates starting at $379*

*Mandatory Porterage Fees are $5.50 per person/roundtrip. Room/Maid attendant is $4.00 per person, per day.

Rates are based on availability. If you are unable to book a room, call CU Conferences at 888-465-6010 for assistance.

Airport and Ground Transportation

The San Juan International Airport (SJU) are about 10 minutes from the Royal Sonesta San Juan.

Taxi is approx. $20 from the airport to the hotel

**All rates listed are subject to change and are estimates. Please check rates with the ground transportation taxi and shuttle booth prior to departure.

Weather

The weather in San Juan during the month of January is downright nice. You can expect the highs to be about 85 degrees and the lows to be around 60 degrees. 

Speaker Information

Ancin Cooley, Principal
Synergy Credit Union Consulting

Bill Farley, President/CEO
aCUmen America, LLC

Mike Robins, Chief Operating Officer
Dynamic Edge, Inc.

Randy Romes, Principal/Information Security
CliftonLarsonAllen

Deron Rossi, President
DJR Consulting

Olivia Whipple, Owner/Co-Founder
The Audit Library

Conference Agenda

Schedule subject to change.
Registered guests are welcome during these (GP) credit union conference events.
Earn 15.2 CPE credits while attending the PreConference and Conference. 13.2 for Conference Only

Wednesday, January 17, 2024 - Optional PreConference

($299 additional)

PreConference Workshop:

Supervisory Committee Responsibilities and the Skills Needed to Fulfill Them
Ancin Cooley, Principal, Synergy Credit Union Consulting

A credit union supervisory committee member plays a crucial role in safeguarding the financial well-being of its credit union members. Their primary responsibilities include conducting rigorous financial audits to detect and prevent fraud and errors while also ensuring compliance with the ever-changing financial regulations. Additionally, they oversee the approval and alignment of policies and procedures with industry best practices and legal standards, ensuring the credit union maintains the trust and confidence of its members while upholding the credit union’s principles.

 

Join Ancin Cooley of Synergy Credit Union Consulting for a deep dive into the responsibilities of the supervisory committee member and why they are necessary to safeguard your credit union and its members.

11:30 a.m. - 1:00 p.m.

PreConference Registration

(Those attending the main conference are welcome to register at this time as well)

1:00 – 1:15 p.m.

Opening Remarks

1:15 – 2:30 p.m. 

Supervisory Committee Responsibilities and the Skills Needed to Fulfill Them

2:30– 2:45 p.m. 

Networking and Refreshment Break

2:45 4:00 p.m.

Supervisory Committee Responsibilities and the Skills Needed to Fulfill Them (Continued)

4:00 - 4:15 p.m.

PreConference Wrap Up

Wednesday Evening, January 17, 2024
Supervisory Committee Conference Begins

4:00 - 5:00 p.m.

Conference Registration

5:00 – 6:00 p.m. (GP)

Welcome Reception

Join us for cocktails, light dining, and great conversation. Registered guests are welcome to attend.

CU Conferences is grateful for the support of its sponsor, PARC Street Partners, and would like to thank them for co-sponsoring the reception. 

Thursday, January 18, 2024
Supervisory Committee Conference Begins

8:00 – 9:00 a.m. (GP)

Breakfast

Join us for a hearty breakfast. Registered guests are welcome to attend.

9:00 – 9:15 a.m.

Opening Remarks

9:15 – 10:15 a.m. 

AI and RPA Intro- How They Affect Risk and Controls, and Fraud

Deron Rossi, President
DJR Consulting

In this presentation, we will explore the transformative effects of Artificial Intelligence (AI) and Robotic Process Automation (RPA) on the control posture of credit unions, with a specific focus on their implications for risk assessment, control procedures, and fraud detection. As AI and RPA technologies continue to gain prominence in the credit union landscape, it is crucial for the supervisory committee, board, and audit professionals to understand how these innovations can both revolutionize and enhance their practices.

We will introduce these concepts which are not widespread yet in the credit union industry but have been gaining traction. By the end of this presentation, participants will have a basic understanding of how AI and RPA are revolutionizing the risk, control and fraud prevention practices.

10:15 – 10:30 a.m. 

Networking and Refreshment Break

10:30 – 11:30 a.m. 

Audit Revolution: Leveraging Strategic Insights for Credit Union Excellence

Ancin Cooley, Principal
Synergy Credit Union Consulting


Leveraging strategic insights for credit union excellence is a transformative session that redefines the role of auditing in credit unions. Far from being a punitive process, this session will unveil how effective auditing can illuminate key areas for growth and improvement. Dive into an enlightening discussion that shifts the perspective on audits – from compliance checks to strategic tools that drive organizational success.


Participants will walk away with a comprehensive understanding of how to develop a strategic plan for the audit function and turn the audit into the “go-to” department for organizational insights.  This session is an essential convergence of insights and practical strategies, designed to empower auditors and audit/supervisory committee members to harness the full potential of audits as a catalyst for positive change and growth in their organizations.

11:35 p.m. – 12:35 p.m.

Protect Assets and Reputation Through Technology

Mike Robins, Chief Operating Officer
Dynamic Edge, Inc.

There are two significant costs when a credit union experiences a cyber security incident.  First, there is the hard cash. In 2023, the average ransomware payout was $1.5 million, up from $812,000 in 2022. Even the largest credit unions cannot afford what’s currently at stake. Second, there is the damage done to your reputation, a cost that is incalculable and potentially life threatening to the organization.  This session will summarize the latest cyber security threats, describe the importance of a Zero Trust security posture, and identify ways to prepare for cyber insurance applications and renewals.  It will offer guidance in comprehensible language with an emphasis on both the member experience and NCUA compliance. 


You will leave with three actionable items to bring back to your board and leadership team.

12:35 – 1:35 p.m. (GP)

Group Luncheon

Join us for lunch. Registered guests are welcome to attend.

1:35 – 2:35 p.m. 

Credit Union Ethics

Bill Farley, President/CEO
aCUmen America, LLC

In government, business, and in life, there is more news about ethics today than ever before. One of the greatest priorities of a Supervisory Committee is to validate the highest level of ongoing business integrity in the credit union. Sometimes, that responsibility is easy...sometimes it is not. In this session, we will look at what ethics is from different perspectives, ways to effectively manage ethics, and review some challenging ethical situations. 

2:40 – 3:40 p.m. 

Modern Cyber Risks for 2024

Randy Romes, CISSP, CRISC, CISA, MCP, PCI-QSA Principal/Information Security
CliftonLarsonAllen


As cyber risks continue to evolve, the credit union’s control and mitigation strategies need to evolve as well.  In this session we will  analyze current risks and mitigation stratagies related to: Phishing and Business Email Compromises (BEC); Office 365 Account Take Overs; Software Supply Chain Vulnerabilities; Internet of Things (IoT) exposures; and Ransomware risks.  We will review case studies and “in the news” examples from the last 18 months that had significant impact on businesses.

 

Learning Objectives:

3:40 - 4:00 p.m.

Daily Wrap-Up

Friday, January 19, 2024

8:00 – 9:00 a.m. (GP)

Breakfast

Join us for a hearty breakfast. Registered guests are welcome to attend.

9:00 – 9:15 a.m.

Opening Remarks

9:15 – 10:15 a.m. 

Quality Assurance Reviews: An Essential Engagement for Your Audit Department

Olivia Whipple, Owner/Co-Founder
The Audit Library


What is a Quality Assurance Review, why is it important, and what real world benefits can be gained? In this presentation, we’ll explain the requirements in plain English. Then, we’ll go beyond the IIA Standards and break down Quality Assurance Reviews in detail. We will walk you through a work program step-by-step, discuss best practices at every stage, and provide advice for overcoming common pain points. This presentation will provide value to credit union Internal auditors everywhere; whether you are preparing to engage your first Quality Assurance Review, or wrapping up a successful engagement.

10:15 – 10:30 a.m. 

Networking and Refreshment Break

10:30 a.m. – 11:30 a.m.

PCI Readiness Version 4 - Risk Management and Compliance For Credit Unions

Randy Romes, CISSP, CRISC, CISA, MCP, PCI-QSA
Principal/Information Security
CliftonLarsonAllen


The PCI DSS (Payment Card Industry Data Security Standard) has been in place for over 15 years.  In that time, the standard has been updated through three major revisions, including the release of version 4. Credit unions find themselves in the position of functioning in multiple roles: Card Issuers, Merchants, and in some instances Service Providers. 

This session will address common misconceptions and challenges seen in credit unions including:


This session will describe the latest updates to the compliance standard, present solutions to common challenges in adhering to the standard, and provide attendees with clear strategies for how the credit union can manage the risk and compliance needs related to credit card security.

Learning Objectives:

11:35- 12:35 p.m.

How to Talk to Your IT Team

Mike Robins, Chief Operating Officer
Dynamic Edge, Inc.

As a credit union executive or board member, you have a lot on your plate. Ensuring the safety and security of your members and their assets, maintaining your business from an operations standpoint, and taking care of your valuable employees are all keys to the success of your institution. One often-overlooked thing unites all three of these concerns: technology. It’s easy to pass off that responsibility to your IT director, since they have the expertise to keep things running. In addition, most executives and board members feel intimidated when discussing technology and their fears around cyber security. Still, YOU – not just your IT team – must understand the most critical technology concepts in order to fulfill your fiduciary duty. This session will identify five major technology topics, explain them in comprehensible language, and describe how best to discuss them with your IT team.

12:35 – 12:45 p.m. 

Daily Wrap-Up

Saturday, January 20, 2024

8:00 – 9:00 a.m. (GP)

Breakfast

Join us for a hearty breakfast. Registered guests are welcome to attend.

9:00 – 9:05 a.m.

Opening Remarks

9:05 – 10:15 a.m. 

Fraud Prevention - A Team Sport. All Aboard!

Deron Rossi, President
DJR Consulting


In sports, do you think teams like the NY Yankees, LA Lakers, Dallas Cowboys, and Edmonton Oilers won their championships due to just one player?  No, you cannot win unless everyone is playing at a high level and playing as a team.

 

Fraud prevention is no different.  Fraud risks are always present, and we all have seen how it has increased this decade. It is easy to think that someone else is watching out for fraud risks, maybe management, maybe risk, or internal audit. Some people think that their external audit is a strong fraud detection control (hint - that is one of the least ways fraud is detected). The supervisory committee has a responsibility, along with the Board, to keep their eye on the ball.


But truthfully, EVERYONE at your credit union is responsible.  It is a TEAM SPORT, and you need the whole team to prevent it.

 

Deron will update you on the latest fraud trends and share some of the key findings in the Association of Certified Fraud Examiners (ACFE) 2022 Report to the Nations. We will discuss how to make fraud prevention a team sport. You will hear an update of some recent frauds in the financial services.

10:15– 10:30 a.m. 

Networking and Refreshment Break

10:30– 11:30 a.m. 

Internal Audit 101: Function, Theory & Practice

OIivia Whipple, Owner/Co-Founder
The Audit Library

In this presentation, we will discuss everything internal audit. From the standards that define the profession, to the specific tasks credit union internal auditors perform. A lot goes on in this critical, yet often misunderstood, professional group. We will take a deep dive into credit union governance structure, walk you through the risk assessment and audit plan process, define common audit terms, and discuss how to avoid pain points and breakdowns. As a member of the supervisory or audit committee, having a better understanding of internal audit can greatly benefit your credit union!

11:3011:45 a.m. 

Conference Wrap-Up

Take the Afternoon & Evening to Enjoy the Sites, Sounds & Flavors of San Juan!

Sunday, January 21, 2024

Travel Day. Have a safe trip home!