PreConference Registration

Opening Remarks

Safeguarding Your Credit Union: Supervisory Committee Responsibilities and Liabilities – Part I

Networking and Refreshment Break

Safeguarding Your Credit Union: Supervisory Committee Responsibilities and Liabilities – Part II

PreConference Wrap Up

Conference Registration

Welcome Reception

Join us for cocktails, light dining, and great conversation. Registered guests are welcome to attend.

CU Conferences is grateful for the support of its sponsor, PARC Street Group, and would like to thank them for sponsoring the reception. If you get a chance, please take a moment to talk with the PARC Street Group Representative.

Breakfast

Join us for a hearty breakfast. Paid registered guests are welcome to attend.

Opening Remarks

From Turnaround to Transformation: Lessons Learned Leading Change in a Credit Union

Daisy Romo, Ph.D.

Chief Executive Officer

Sky Federal Credit Union

When I joined Sky Federal Credit Union, the organization faced significant challenges, including financial performance concerns, member attrition, incomplete technology initiatives, and cultural obstacles that limited accountability and ownership. This session shares the real-world journey of working alongside the board, supervisory committee, leadership team, and employees to stabilize operations, strengthen governance, improve performance, and create momentum for sustainable growth.

Attendees will gain practical insights into leading organizational transformation, building stronger partnerships between management, boards, and supervisory committees, establishing accountability, and creating a culture that supports innovation and long-term success.

Credit Union Compensation Philosophy Rewarding & Retaining Key Executives

Parc Street Group's Representative

Networking and Refreshment Break

Cybersecurity and Supervisory Committees: How to Leverage Tech to Achieve Economic Scale

Mike Robins
COO
Dynamic Edge, Inc.
&
Tim Niemann
CEO
Dynamic Edge, Inc.

While credit union consolidation has held steady at 3.5% per year for the past 40 years, the average asset size of credit unions continues to grow, with more organizations over the $1B threshold than ever before. Increasing cyber security threats and NCUA compliance compel credit unions to maximize their technology investment or face extinction. No longer exclusively a cost center, technology offers credit unions a massive opportunity to achieve economic scale. This session will identify 2027’s most important strategic investments and describe how to balance internal tech teams versus external service providers. For smaller credit unions, the session will recommend ways to achieve tech scale, while also preparing their environments for merger. For larger credit unions, the session will highlight how to evaluate the right tech elements within an acquisition target.

Ten Strategic Conversations Every Credit Union Should Be Having

Sundeep Kapur
Founder
Digital Credence

Every credit union has a strategic plan, but the real question is whether it is shaping the future or simply documenting it. As technology advances, fraud evolves, member expectations change, and regulatory complexity increases, boards must move beyond oversight and become strategic leaders. This interactive session introduces The Ten Strategic Conversations Every Credit Union Board Should Be Having, a practical framework that helps directors, supervisory committee members, CEOs, and executive teams focus on the issues that will drive long-term success. Participants will explore ten critical strategic domains and learn how to identify emerging risks, evaluate new opportunities, strengthen executive accountability, prioritize investments, and transform strategic planning into an ongoing governance discipline. Whether your credit union has $100 million or several billion dollars in assets, these conversations provide a roadmap for building a more resilient, innovative, and future-ready organization.

Learning Objectives:

• Discover the ten strategic conversations every board and supervisory committee should lead.

• Learn how to evaluate emerging technologies, including AI, digital transformation, cybersecurity, and payments modernization through a governance lens.

• Develop a practical approach to measuring execution, accountability, and long-term strategic success.

• Transform strategic planning from an annual event into a continuous process that drives sustainable growth and member value.

Daily Wrap-Up

Breakfast

Join us for a hearty breakfast. Paid registered guests are welcome to attend.

Opening Remarks

Common Governance Breakdowns: What Examiners Consistently Find– and How to Prevent Them   

Jason Clarke FRM, CFA, NBE

Managing Principal

Steady Sage Consulting

This session draws on real-world patterns observed across community and regional institutions, highlighting where governance frameworks break down—even when effort is high.

Participants will learn:

• The most common structural and behavioral breakdowns in Board governance across institutions of this size

• Why fragmentation across risk disciplines leads to blind spots and weak oversight

• Early warning indicators that governance is deteriorating before it shows up in exam findings

• Actionable strategies to strengthen integration, accountability and Board effectiveness without adding unnecessary burden

Networking and Refreshment Break

Digital And Crypto Currency – The Time Is Now

Tim Quinn
President
SuccesS From the Inside Out

There are a lot of questions about participating in the digital currency space.  This session discusses the basics of crypto along with the risks, rewards and regulations.  Over 40% of the US population own crypto currency and surveys show that they are willing to leave their current financial services institution if they do not provide digital services.  NCUA and Fin Cen have opened the door for credit unions to service this segment of the financial market.  This session examines why credit unions are perfectly positioned to be the trusted source.

AI is Here: Build a Secure Foundation for Your Credit Union

Mike Robins
COO
Dynamic Edge, Inc.
&
Tim Niemann
CEO
Dynamic Edge, Inc.

Credit unions are rapidly exploring artificial intelligence for fraud detection, automation, and member service, but few are prepared for the security risks that come with it. According to the Financial Services Information Sharing and Analysis Center (FS-ISAC), over 60% of financial institutions using AI report increased risk of data exposure. This session will not focus on AI tools, but rather, the network and security foundation needed before adoption. Topics include a primer on AI, Zero Trust, vendor access, and data governance. Attendees will leave with a clear checklist to assess readiness, protect member data, and meet evolving NCUA expectations.

Daily Wrap-Up

Breakfast

Join us for a hearty breakfast. Paid registered guests are welcome to attend.

Opening Remarks

My Models Are Wrong…Why Should I Care? Model Risk Management in a Time of Deregulation

Mark Haberland, Managing Director
DCG (Darling Consulting Group)

The output from key risk models drives the decisions you make. But what happens if your models are not working properly or producing erroneous results? How do you identify those issues and, most importantly, what can (and should) you do to alleviate those concerns?

Model Risk Management (MRM) is the best tool to optimize model performance.

Amid evolving regulatory focus, this session shares proven practices for aligning governance, validation cadence, and documentation depth to actual risk. Through easy-to-understand examples of how to use resources you already have in place, DCG Managing Director Mark Haberland, will demonstrate how model risk management can be a simple, inexpensive, and necessary solution.

Attendees of this timely session will gain perspective on:

• Managing the evolving regulatory expectations

• Modeling issues that can result in poor decision-making or increased risk to your organization

• Developing a “right-sized” process that fits your institution’s needs

• The high cost of taking a pass on validations

Networking and Refreshment Break

What Actually Works: 25 Lessons from High-Performing Credit Unions

Sundeep Kapur
Founder
Digital Credence

Every credit union is working to improve growth, strengthen member relationships, reduce risk, and prepare for an increasingly digital future. Yet despite significant investments in technology, many institutions continue to struggle with execution. Why do some transformation initiatives succeed while others fall short?

Drawing on real-world experience from working with credit unions across the country, this session shares 25 practical lessons learned from successful—and sometimes unsuccessful—transformation efforts. Rather than focusing on theory or vendor solutions, the presentation explores the organizational, operational, and governance practices that consistently produce measurable results.

Topics include why culture often outperforms technology, how every member interaction represents an opportunity to deepen relationships, payments as a strategic growth engine, effective AI governance before AI implementation, digital banking lessons learned, fraud prevention strategies that work in practice, board and supervisory metrics that truly matter, and the common mistakes institutions repeatedly make. Throughout the presentation, real case studies will illustrate how credit unions have improved member experience, operational efficiency, financial performance, and organizational resilience.

Attendees will leave with practical ideas, proven frameworks, and a governance perspective they can immediately apply to better oversee strategy, ask more effective questions of management, and help position their credit union for long-term success in a rapidly changing financial services environment.

Conference Wrap-Up