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November 12 - 15, 2026 | Kimpton Miralina Resort & Villas
Back by Popular Demand!
Back by Popular Demand!
This conference is ideal for new credit union board members and associate board members that are looking to get a better understanding of their duties and responsibilities as directors. Board chairs looking to generate change will also benefit from this conference gaining an understanding of different governance models, CEO evaluation and compensation, running effective meetings, and some best practices being used at other credit unions.
Earn 8.4 CPE credits while attending this conference.
Conference Quick Links:
Registration & Hotel Information
Registration & Hotel Information
Conference Registration
Conference Registration
We offer an excellent educational return on your conference investment. Register early for greatest savings.
Registration rates:
On or Before September 10, 2026: $1395
September 11 - October 8, 2026: $1445
October 9, 2026 and Beyond: $1495
Guest Program: $259
Guest Program
Guest Program
Our guest program enables your registered guest(s) to join you during the following conference events: ($259 additional per guest)
Thursday's Reception
Friday's Breakfast
Friday's Sit-Down Luncheon
Saturday's Breakfast
Hotel Reservation
Hotel Reservation
Book Your Room Online or Call the Kimpton Miralina Resort & Villas* at (800) 832-2025. Be sure to mention CU Conferences to receive rates starting at $249. The daily resort fee (currently $32) is waived when you book through CU Conferences' room block.
Rates are based on availability. If you are unable to book a room, call CU Conferences at 888-465-6010 for assistance.
*Formerly Scottsdale Plaza Resort
Airport and Ground Transportation
Airport and Ground Transportation
Phoenix Sky Harbor International Airport (PHX) is approximately 30 minutes from the Kimpton Miralina Resort. Self-parking at hotel is available at no additional cost.
**All rates listed are subject to change and are estimates. Please check rates with the ground transportation taxi and shuttle booth prior to departure.
Weather
Weather
The weather in Scottsdale during the month of November is rather pleasant. The average temperature reaches a high of about 78°.
Speaker Information
Speaker Information
Bruce Hoogstraten, President
High Street Coaching, LLC
Conference Agenda
Conference Agenda
Schedule subject to change. Paid registered guests are welcome during these (GP) credit union conference events.
All sessions will be lead by Bruce Hoogstraten, President/CEO, High Street Coaching, LLC
Thursday, November 12, 2026
Thursday, November 12, 2026
4:00 – 5:00 p.m.
4:00 – 5:00 p.m.
Conference Registration
Conference Registration
5:00 – 6:00 p.m. (GP)
5:00 – 6:00 p.m. (GP)
Welcome Reception
Welcome Reception
Join us for cocktails, light dining, and great conversation. Registered guests are welcome to attend.
CU Conferences is grateful for the support of its sponsor, PARC Street Group, and would like to thank them for sponsoring the reception.
Be sure to stop by and visit a PARC Representative during the reception!
Friday, November 13, 2026
Friday, November 13, 2026
8:00 – 9:00 a.m. (GP)
8:00 – 9:00 a.m. (GP)
Breakfast
Breakfast
Join us for a hearty breakfast. Registered guests are welcome to attend.
9:00 – 9:15 a.m.
9:00 – 9:15 a.m.
Opening Remarks
Opening Remarks
9:15 – 10:15 a.m.
9:15 – 10:15 a.m.
Roles and Responsibilities of Credit Union Directors
Roles and Responsibilities of Credit Union Directors
Explore the legal duties, fiduciary expectations, and evolving responsibilities of credit union boards.
Session Highlights:
Duty of Care, Loyalty & Obedience
Board vs. Management Roles
What Every New Director Needs to Know
Overview of D&O Insurance and Governance Documents
10:15– 10:25 a.m.
10:15– 10:25 a.m.
Credit Union Compensation Philosophy: Rewarding & Retaining Key Executives
Credit Union Compensation Philosophy: Rewarding & Retaining Key Executives
PARC Street Group Representative
10:25 – 10:40 a.m.
10:25 – 10:40 a.m.
Networking and Refreshment Break
Networking and Refreshment Break
10:40 – 11:40 a.m.
10:40 – 11:40 a.m.
Governance Best Practices for Credit Unions
Governance Best Practices for Credit Unions
Learn how great boards operate. Discover tools, scorecards, and real-world practices that improve performance and board culture.
Session Highlights:
Understanding Bylaws & Policy Hierarchies
Governance Dashboards & Board Assessment Tools
Ethical Decision-Making & Conflicts of Interest
Board Culture and Policies
11:45 a.m. – 12:35 p.m.
11:45 a.m. – 12:35 p.m.
Financial Literacy for Credit Union Directors
Financial Literacy for Credit Union Directors
A practical session to help directors better understand the credit union’s financial statements, ratios, and trends.
Session Highlights:
Key Financial Ratios: Net Worth, ROA, NIM
Sample Income Statement & Balance Sheet
Understanding the 5300 Call Report
Interactive Financial Math Quiz
12:35 – 1:35 p.m. (GP)
12:35 – 1:35 p.m. (GP)
Group Luncheon
Group Luncheon
Join us for lunch. Registered guests are welcome to attend.
1:35 – 2:35 p.m.
1:35 – 2:35 p.m.
Strategic Planning and Vision Development
Strategic Planning and Vision Development
Explore how boards shape and monitor long-term strategy in partnership with management.
Session Highlights:
Aligning Mission, Vision, Strategic Goals, and purpose
Understanding the Planning Cycle (including offsite retreats)
Translating Strategy into Action
Identifying Strategic Risks
2:40 – 3:40 p.m.
2:40 – 3:40 p.m.
Compliance & Regulatory Issues
Compliance & Regulatory Issues
Directors play a key role in ensuring their credit union meets regulatory requirements and avoids penalties.
Session Highlights:
NCUA Oversight & Board Accountability
BSA/AML Requirements
Role of the Supervisory Committee
Cybersecurity & Data Protection
Real Case Studies of Compliance Failures
3:40 – 4:00 p.m.
3:40 – 4:00 p.m.
The Day in Review
The Day in Review
Saturday, November 14, 2026
Saturday, November 14, 2026
8:00 – 9:00 a.m. (GP)
8:00 – 9:00 a.m. (GP)
Breakfast
Breakfast
Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.
9:00 – 9:10 a.m.
9:00 – 9:10 a.m.
Opening Remarks
Opening Remarks
9:10 – 10:10 a.m.
9:10 – 10:10 a.m.
The Board-CEO relationship
The Board-CEO relationship
A strong board-CEO partnership is essential. Explore how to evaluate, communicate with, and support the CEO—especially during transitions.
Session Highlights:
Setting Expectations & Performance Metrics
Succession Planning & CEO Search
Conflict Resolution & Feedback Practices
Case Discussion: Hiring the Wrong CEO
10:10 – 10:25 a.m.
10:10 – 10:25 a.m.
Networking and Refreshment Break
Networking and Refreshment Break
10:25 – 11:25 a.m.
10:25 – 11:25 a.m.
The Future of Credit Unions – Opportunities & Challenges
The Future of Credit Unions – Opportunities & Challenges
This forward-looking session helps boards prepare for tomorrow’s risks, technologies, and growth strategies.
Session Highlights:
AI, Fintech, and Open Banking Integration
Mergers, Partnerships, and Market Positioning
Cybersecurity Threats & Innovation Risks
Serving a New Generation of Members
11:25 - 12:30 p.m.
11:25 - 12:30 p.m.
Roundtable Discussion and Q&A
Roundtable Discussion and Q&A
What will you take back to your boardroom?
Interactive session with final takeaways
12:30 p.m.
12:30 p.m.
Conference Wrap-up
Conference Wrap-up
Take the Afternoon & Evening to Enjoy the Sites, Sounds & Flavors of Scottsdale!
Take the Afternoon & Evening to Enjoy the Sites, Sounds & Flavors of Scottsdale!
Sunday, November 15, 2026
Sunday, November 15, 2026
Travel Day - Have a Safe Trip Home!
Travel Day - Have a Safe Trip Home!
Register Early & Save!
Register Early & Save!
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