Back by Popular Demand

Board Development and Responsibilities Conference

November 7 - 10, 2024 | Scottsdale Plaza Resort | Scottsdale, Arizona

Back by Popular Demand!

This conference is ideal for new and associate credit union board members, as well as seasoned directors looking to get a better understanding of their duties and responsibilities as directors. Also for board chairs looking to generate change and gaining an understanding of different governance models, CEO evaluation and compensation, running effective meetings, and some best practices being used at other credit unions. It is also recommended for supervisory committee members and CEOs.

Earn 8.4 CPE credits while attending this conference.

Registration & Hotel Information

Conference Registration

We offer an excellent educational return on your conference investment. Register early for greatest savings.

Registration rates:

Guest Program

Our guest program enables your registered guest(s) to join you during the following conference events: ($249 additional per guest)

Hotel Reservation

Book your room online to receive rates starting at $249*.

*$32 daily resort fee is WAIVED when you book through CU Conferences' room block.

If you are unable to book a room, call CU Conferences at 888-465-6010 for assistance.

Airport and Ground Transportation

Phoenix Airport (PHX) is approximately 18 minutes from the Scottsdale Plaza Resort and Villas. 

Taxi: Approximately $35 by taxi from PHX to Scottsdale Plaza.

**All rates listed are subject to change and are estimates. Please check rates with the ground transportation taxi.


The weather in Arizona during the month of November is rather pleasant. The average temperature reaches a high of about 78° during the day and a 51° in the evenings.

Speaker Information

Bruce Hoogstraten, President, High Street Coaching, LLC
Former Chair, Langley, FCU

Conference Agenda

Schedule subject to change.  Registered guests are welcome during these (GP) credit union conference events.

All sessions will be lead by Bruce Hoogstraten, President/CEO, High Street Coaching, LLC

Thursday, November 7, 2024

4:00– 5:00 p.m.

Conference Registration

5:00 – 6:00 p.m. (GP)

Welcome Reception

Join us for cocktails, light dining, and great conversation. Registered guests are welcome to attend.

CU Conferences is grateful for the support of its sponsor, PARC Street Partners, and would like to thank them for co-sponsoring the reception. 

Friday, November 8, 2024

8:00 – 9:00 a.m. (GP)


Join us for a hearty breakfast. Registered guests are welcome to attend.

9:00 – 9:15 a.m.

Opening Remarks

9:15 – 10:15 a.m. 

Introduction and Understanding Board Responsibilities 

During this kickoff session, you will gain an introduction to general board responsibilities, NCUA guidelines, your board fiduciary responsibilities, as well as other duties and responsibilities expected of you as a director.

10:15 – 10:25 a.m. 

Credit Union Compensation Philosophy: Rewarding & Retaining Key Executives

PARC Street Partners' Representative

10:25 – 10:40 a.m. 

Networking and Refreshment Break

10:40 – 11:40 a.m. 

CEO Evaluations and Compensation

Do you have a detailed method to evaluate and compensate your CEO, and is it directly linked to your credit union’s mission, strategic goals, and values? Do you evaluate your CEO with subjective and objective criteria? In this session, you will learn some thoughts and best practices for: Pay philosophy, benchmarks for CEO pay, evaluation methodology, and a sample evaluation & incentive pay program.

11:45 a.m. – 12:45 p.m.

Good Governance and Related Policies

Do you have a good governance model at your credit union – and have you updated (or rewritten) your policy manual to reflect your governance model?

Session Highlights:

12:45 – 1:45 p.m. (GP)

Group Luncheon

Join us for lunch. Registered guests are welcome to attend.

1:45 – 2:45 p.m. 

Board Development

Is your board stuck? If so – it is probably because some boards NEVER change. A well-functioning and properly structured board of directors provides good governance and has never been more important.

Session Highlights:

2:50 – 3:50 p.m. 


Do you spend more time during your board meetings “in the weeds” on operational matters – or do you focus on big picture strategic issues?

In this session, you will learn some thoughts and best practices for planning better board meetings, meeting format and agendas, strategic planning in board meetings, some metrics and scorecards, and board self-assessment strategies.

3:50 – 4:00 p.m. 

The Day in Review

Saturday, November 9, 2024

8:00 – 9:00 a.m. (GP)


Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.

9:00 – 9:10 a.m.

Opening Remarks

9:10 – 10:10 a.m.

Your Credit Union in Your Community

How involved is your credit union in your community? Does your credit union have a separate foundation to use for community support and philanthropic endeavors? Have you considered creating a foundation?


Session Highlights: 

10:10 – 10:25 a.m.

Networking and Refreshment Break

10:25 – 11:25 a.m.

Risk Management and Awareness

As a credit union director, do you have a good understanding of all the different types of risk your credit union may be facing today? How can you be better informed?


Session Highlights:

11:2511:45 a.m.

Conference Wrap-Up

Take the Afternoon & Evening to Enjoy the Sites, Sounds & Flavors of Arizona!

Sunday, November 10, 2024

Travel Day - Have a Safe Trip Home!

Register Early & Save!