Conference Agenda

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The Security Management & Director’s Conference is full of timely sessions packed with fresh ideas and innovative solutions to the issues facing today’s credit unions.

Monday, April 19, 2021

Schedule subject to change. Registered guests are welcome during these (GP) credit union conference events.

5:00 p.m. - 6:00 p.m.

Conference Registration

6:00 p.m. – 7:00 p.m. (GP)

Welcome Reception

Enjoy cocktails, light dining & networking with your conference peers from across the country, their guests and “The Ones In Red.“ Registered guests are welcome to attend.

CU Conferences is grateful for the support of its sponsor, OM Financial, and would like to thank them for co-sponsoring the reception. Learn more about OM Financial.

Tuesday, April 20, 2021

7:45 a.m. – 8:30 a.m. (GP)

Sit-Down Breakfast

Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.

8:30 a.m. – 9:00 a.m.

Program Overview: Introductions and Security Update

We will open our conference with a program overview and introductions, followed by an update on current events and crime trends and the impact those events have on us and our industry.

9:00 a.m. – 10:15 a.m.

Situational Awareness & Your Safety

Being aware of your surroundings and learning to recognize and heed nuances of danger could save your life. In this session, we will learn where our greatest threats come from, how to reduce risk, and skills for dealing with danger. Why do we often get “a bad feeling” about a person or situation? We will discover where that feeling comes from and why we should trust it. Additionally, we will look at recent trends and case studies for lessons learned.

Session Highlights:

  • Learning to Trust Instincts

  • Where Threats Come From

  • Recognizing Warning Signs

  • Developing Situational Awareness

  • Making Yourself Less of a Target

  • What is the OODA loop?

  • Case Studies

  • Reactionary Gap

10:15 a.m. – 10:30 a.m.

Networking/Refreshment Break

10:30 a.m. – 12:00 p.m.

Using CPTED (Crime Prevention Through Environmental Design) to Conduct Your Annual Security Review

Every credit union should conduct a comprehensive security review at least annually and more frequently if the institution's environment changes rapidly. Some of the environmental conditions include the introduction of a new product or service, a change in security regulations or laws and the acquisition of a previously owned facility, or an increase in crime events in the region.

The purpose of the security review is to identify conditions that may result in a loss or a legal action tomorrow or thirty years from now. The review simply targets a credit union's "loss potential" using a standardized, practical and cost-effective methodology for analyzing the condition and contributions of the security function. It is also used for identifying the credit union-wide "windows of opportunity" for loss from all sources. CPTED principals are extremely useful when applied to credit unions. These principals will be defined and discussed, and attendees will learn how to apply them to make their credit union more inviting to members, and less attractive to criminals.

Session Highlights:

  • Examples of CPTED principals as applied to financial institutions

  • How to conduct your physical security assessment

  • How to properly use lighting for safety and security

  • How to use landscaping to your advantage

12:00 p.m. – 1:00 p.m. (GP)

Group Luncheon

Join us for lunch. Registered guests are welcome to attend.

1:00 p.m. – 2:15 p.m.

Human Trafficking - Chasing the American Dream to a Nightmare

Moving people for illicit purposes covers many facets. It can be as simple as someone paying to flee an impoverished country in hopes of living the American Dream to people being literally imprisoned and abused by criminal enterprises. An overview of the issue and how money is made and moved.

2:15 p.m. – 2:30 p.m.

Networking/Refreshment Break

2:30 p.m. – 3:30 p.m.

Security Regulations: What You Need to Know
(Video Presentation)

Section 748, NCUA Rules and Regulations, NCUA Letter 02-cu-12 and the standards of the industry determine the responsibilities of the security officer, management, and the board of directors. In this session, we’ll review the requirements of a written security program, the financial institution, and the security officer in protecting the staff and public.

Session Highlights:

  • Learn what items should be included and excluded in your written security program

  • Know the requirements of Section 748 NCUA Rules and Regulations

  • Know the best practices of the industry

  • Actual pictures taken of financial institutions are used to illustrate why the regulations exist

  • The need for a mission statement in your security program

3:30 p.m. – 4:30 p.m.

The Enemy Within: Finding and Dealing with Internal Fraud

Your institution is missing a considerable amount of money, several suspects are in your sights. This program will explain some of the methods you will need to find and prevent internal fraud. The program will cover the following:

Session Highlights:

  • Indicators of Employee Theft

  • Using Interviewing Techniques to Identify the Subject

  • Analog and Digital Trails leading to the theft

  • Preventing Future Theft

  • When to bring in Law Enforcement

4:30p.m. – 4:45 p.m.

Daily Wrap-Up

Wednesday, April 21, 2021

7:45 a.m. – 8:30 a.m. (GP)

Sit-Down Breakfast

Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.

8:30 a.m. – 10:15 a.m.

Workplace Violence, Active Shooter & Robbery Prevention and Response

Do your employees know how to respond to an active shooter event? What areas of workplace violence is your institution most vulnerable? This session will examine workplace violence – its definition and the different types – and how to respond to them should they occur. Recent case studies will also be examined in an effort to extract “pre-incident indicators” and red flags that were present before the incident. Are there steps your credit union can take to make you less of a target for these situations? How should you handle angry members or coworkers? Are you at risk for a domestic violence incident? Learn what you need to know to protect your employees and credit union.

Robbery is one of the most feared crimes . . . period. Every financial institution – banks, credit unions and thrifts – must provide both initial and continuing robbery response training for ALL employees. It's not an option – it's required by all state and federal regulatory agencies. The credit union's Security Manager is responsible for developing and managing the credit union's Security Program and the Security Program must contain policies and procedures that address robberies. The number of robberies increases and decreases in every region of the country – it's a business cycle. However, the need for a standardized, comprehensive robbery training program must remain constant.

The primary purpose for learning about the specialized crime of robbery is that learning simple, effective robbery response techniques may save lives. This training process – coupled with the implementation of appropriate policies and procedures – allows and encourages managers and executives to make intelligent and informed decisions about supervising employees' actions during a robbery in progress.

Session Highlights:

  • Determining Vulnerabilities

  • Workplace Violence Case Studies

  • Robbery Prevention Methods

  • Robber Descriptions

  • Active Shooter Response

  • Domestic Violence Situations

  • Robbery Response Plans

  • Robbery Aftermath Considerations

  • Workplace Violence Prevention

10:15 a.m. – 10:30 a.m.

Networking/Refreshment Break

10:30 a.m. – 12:00 p.m.

Workplace Violence (Continued)

12:00 p.m. – 1:00 p.m. (GP)

Group Luncheon

Join us for lunch. Registered guests are welcome to attend.

1:00 p.m. – 2:15 p.m.

Workplace Violence (Continued)

2:15 p.m. – 2:30 p.m.

Networking/Refreshment Break

2:30 p.m. – 3:15 p.m.

Workplace Violence (Continued)

3:15 p.m. – 4:15 p.m.

Peer Discussion

This is a time for sharing stories and swapping information for the benefit of the group. Please come prepared with odd, funny, or scary events that have occurred at your credit union and what lessons were learned from that event.

4:15 p.m. – 4:30 p.m.

Daily Wrap-Up

Take the Afternoon & Evening to Enjoy the Sites, Sounds & Flavors of San Antonio!

Thursday, April 22, 2021

8:00 a.m. – 8:30 a.m. (GP)

Continental Breakfast

8:30 a.m. – 10:00 a.m.

Board Reporting: The Security Perspective
(Video Presentation)

What should the security officer be reporting to the board?

As a board member or supervisory committee member know what information you need to determine if the credit union is meeting the standards of its industry! Security officers, risk managers and auditors will learn where to obtain information on internal fraud, risk assessments and robbery statistics that will fulfill the requirements the board or supervisory committee needs to succeed. This interactive session will review best practices relating to training, inspections and foreseeable events that should be reported to your board.

Session Highlights:

  • Know what should be reported to the board annually

  • Know what items your written report should contain

  • Know the records the credit union should be keeping to prepare your report

10:00 a.m. – 12:00 p.m.

Cyber Security & Social Engineering

This fast-moving session will introduce the concepts of cyber fraud and cyber security for credit union. Social Engineering is the method used by penetration companies and criminals to compromise the financial institution. This program will discuss the modus operandi used to attack and trick account holders, the credit union or call center into providing sensitive information. The future attacker we must all be aware of is the malicious insider who will be one of our biggest threats in the future. This session is focused on future threats to the credit union.

Session Highlights:

  • Learn the latest attacks employed against credit unions

  • Discover the best practices to protect the credit union

  • Defining social engineering techniques

  • Know about the latest threats of the malicious insider

12:00 p.m. – 12:15 p.m.

Conference Wrap-Up

Friday, April 23, 2021

Travel Day. Have a safe trip home!