National Directors Roundtable Conference
October 16 - 20, 2023 | Hilton Resorts World on the Strip| Las Vegas, Nevada
Located on the Strip - Newly Opened June 2021
Network with fellow board of directors, board chairs, CEOs, supervisory committee members, & other credit union leaders from across the country. Explore solutions to tough issues facing credit unions with our highly acclaimed team of presenters. Learn from & share ideas with your credit union peers during a roundtable discussion by asset size.
Earn 19.1 CPE credits when you attend both the optional PreConference and Conference. (15.6 for main conference)
Conference Quick Links:
Registration & Hotel Information
Conference Registration
We offer an excellent educational return on your conference investment. Register early for the best conference rates!
CEO Investment - CEO Special Registration
On or Before July 27, 2023: $795
July 28, 2023 – August 31, 2023: $845
September 1, 2023 and beyond: $945
PreConference: $299
Guest Program: $349
Attendee Investment - Attendee Registration
On or Before July 27, 2023: $1345
July 28, 2023 – August 31, 2023: $1395
September 1, 2023 and beyond: $1495
PreConference: $299
Guest Program: $349
Guest Program
Our Guest Program enables your registered guest(s) to join you during the following conference events: ($349 additional)
Monday's Welcome Reception
Tuesday's Sit-Down Breakfast
Tuesday's Sit-Down Luncheon
Wednesday's Sit-Down Breakfast
Wednesday's Sit-Down Luncheon
Thursday's Sit-Down Breakfast
Hotel Reservation
Book your room online to receive rates starting at $249*.
Rates are based on availability. If you are unable to book a room, call CU Conferences at 888-465-6010 for assistance.
*$35 daily resort fee additional
Check in is 3:00 p.m. and check out is 11:00 a.m.
Special room rates available through September 23, 2023 based on availability
Airport and Ground Transportation*
■ The Las Vegas Airport (LAS) is only 15 minutes to Hilton Resorts World Las Vegas
■ Taxi ride is approximately $30 from the airport to the hotel
■ Uber is approximately $15 – $20 from the airport to the hotel
*Rates are only estimates
Weather
The weather in Las Vegas during the month of October is usually in the 90s to mid 60s.
Speaker Information
Kevin Blair, President, NewGround
Tom Glatt, Jr., Principal/Strategy Consultant, Glatt Consulting Group, Inc.
Sundeep Kapur, Founder, Digital Credence
Kirk Kordeleski, Executive Benefit Consultant, OM Financial
Sheilah Montgomery, President, Proactive Impact, LLC
Steven Rick, Chief Economist, TruStage
Dr. Brian Smith-Vandergriff, Chief Financial/Strategy OFC, OUCU Financial
Chelsea Treboniak, Owner, Critical Ops
Conference Agenda
Schedule subject to change. Registered guests are welcome during these (GP) credit union conference events.
Monday, October 16, 2023 - Optional PreConference Workshop
Board Responsibilities and Liabilities
Presented by Tom Glatt, Jr., Principal/Strategy Consultant, Glatt Consulting Group, Inc.
($299 Additional)
In 1994, the Organization for Economic Cooperation and Development (OECD), published the Principles for Effective Governance. Since their release, the principles have defined for governing bodies worldwide a foundational governing framework, clear expectations or governance engagement by board members, and a delineation of governance versus management responsibilities.
11:30 a.m. - 1:00 p.m.
PreConference Registration
(Those attending the main conference are welcome to register at this time as well)
1:00 – 1:15 p.m.
Opening Remarks
1:15 – 2:30 p.m.
In this detailed PreConference, Tom Glatt, Jr., will lead workshop participants deep into the Organization for Economic Cooperation and Development (OECD) principles, and in the process, showcase what today’s boards must concern themselves with to avoid poor organizational performance and governance liability.
Topics Covered in this Session Include:
Board and board member responsibilities
Board member recruitment and development
2:30– 2:45 p.m.
Networking and Refreshment Break
2:45– 4:15 p.m.
Additional Topics Covered in this Session Include:
Governance accountability and liability
Self-assessment
And More!
4:15– 4:30 p.m.
PreConference Wrap Up
11:30 a.m. – 5:00 p.m.
Conference Registration
5:00 – 6:30 p.m. (GP)
Welcome Reception
Welcome Reception – Join “The Ones In Red,” and your credit union conference peers from across the country & their guests for cocktails, light dining & great conversation!
CU Conferences is grateful for the support of its sponsor, PARC Street Partners, and would like to thank them for co-sponsoring the reception.
Tuesday, October 17, 2023
7:30 – 8:30 a.m.
Conference Registration
7:30 – 8:30 a.m. (GP)
Sit-Down Breakfast
Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.
8:30 – 8:45 a.m.
Opening Remarks
8:45 – 9:45 a.m.
Igniting Change: Developing Our People
Sundeep Kapur, Founder, Digital Credence
In a survey of board directors about key initiatives at their credit unions, the top three initiatives were investments in technology, new financial products to compete effectively, and a modern infrastructure. However, in an industry focused on people serving people, what are we doing to attract, retain, and nurture our very own people talent?
This thought-provoking discussion will focus on some key people development initiatives undertaken by progressive financial institutions, many of whom are our very own - credit unions! From fundamental skill development, to technology to guide conversations, to driving continuous improvement – this session will share powerful lessons from many of our peers.
While our overall goal is to be a desired organization that can assist our members with their financial needs, we need to enable and empower our people to deliver on our value promise. Listen, learn, and get inspired to drive change in your credit union’s people development initiatives so we can continue to serve the evolving needs of our membership.
9:45 – 10:05 a.m.
Networking and Refreshment Break
10:05 – 11:05 a.m.
Compensation Changes in Today's Credit Union Market
Kirk Kordeleski, Executive Benefit Consultant, OM Financial
Kirk will present 2023 data on executive compensation trends. The last three years have dramatically changed executive compensation as a generation of credit union leaders retire (baby boomers). Credit unions have experienced significant growth and their executive teams have grown with the addition of new senior positions.
11:10 a.m. – 12:10 p.m.
Building The Credit Union of Tomorrow - Part I
Dr. Brian Smith-Vandergriff, Chief Financial/Strategy Officer, OUCU Financial
After reviewing the “Credit Union Philosophy”, we will explore the modern credit union landscape and discuss various strategies for fostering member loyalty. As credit unions look for strategies for serving all members throughout the membership lifecycle, this session will provide discussion of various approaches to attracting and retaining core members.
12:10 – 1:20 p.m. (GP)
Group Luncheon
Join us for lunch. Registered guests are welcome to attend.
1:20 – 2:20 p.m.
Building The Credit Union of Tomorrow - Part II
Dr. Brian Smith-Vandergriff, Chief Financial/Strategy Officer, OUCU Financial
Join Dr. Smith-Vandergriff for the continuation of his presentation after lunch.
2:25 – 3:25 p.m.
Calling All Fraud Fighters!
Chelsea Treboniak, Owner, Critical Ops
Steven Spielberg’s 2002 film featured Frank Abagnale, Jr. and his mastery of deception. Unfortunately, fraudsters such as Frank continually work 24/7 to identify and exploit opportunities for malicious acts. Models, such as Donald R. Cressey’s model called the Fraud Triangle, outline conditions leading to higher instances of fraud. Job descriptions highlight responsibilities associated with fraud. How do these conceptual findings relate to our credit unions? What are we doing to prepare for all phases of fraud, from awareness to response and recovery? This session connects concepts to procedures and resources to help you navigate the complexities of fraud.
3:25 – 3:45 p.m.
Daily Wrap-Up
Wednesday, October 18, 2023
7:30 – 8:30 a.m. (GP)
Sit-Down Breakfast
Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.
8:30 – 8:45 a.m.
Opening Remarks
8:45 – 9:45 a.m.
Economic Outlook
Steven Rick, Chief Economist, TruStage
Will the economic recovery have legs despite the fastest increase in interest rates in 40 years? Can expansion restore the pre-crisis economy? Are fundamental changes in the jobs market apt to cause long-term disparities? Will inflation return to the Federal Reserve’s target anytime soon? Get answers to these and other questions while gaining a better understanding of impacts on your credit union and its members. Steve’s session will include a review, from three perspectives, of the principal forces shaping the economy and financial markets. Plan to join Steve’s session as he gives us this and more; you don’t want to miss out!
9:45 – 10:05 a.m.
Networking and Refreshment Break
10:05 – 11:05 a.m.
Roundtable Discussion By Asset Size
One of the most valuable aspects of attending a conference is the opportunity to network with other credit union professionals from across the country. Networking with those from credit unions of similar asset size is even a greater benefit. Join fellow attendees for a roundtable session to discuss the pressing issues facing credit unions.
11:05 a.m. – 12:05 p.m.
A Skills Matrix for Your Credit Union
Chelsea Treboniak, Owner, Critical Ops
A skills matrix is a valuable map capturing skills and levels of proficiency within your credit union. Directors can use a skills matrix to better direct the credit union based on existing competencies. For example, recommendations from management for a new hire are easily understood or denied based on existing personnel. Directors can also use a skills matrix to help facilitate project completion. Teams are assembled, categorized by competencies, then aligned with individuals. This session introduces a skills matrix. Directors will learn how a skills matrix is constructed and understand how it can empower today's and tomorrow's workforce.
12:05 – 1:15 p.m. (GP)
Sit-Down Luncheon
Join us for lunch. Registered guests are welcome to attend.
1:15 p.m. – 2:15 p.m.
Reshaping Retail Banking: Branches of the Future and the Impact on Your Future Success
Kevin Blair, President, NewGround
The financial services industry has changed forever. With a continuously increasing digital marketplace and a rapid decent in the need for physical branch locations, the future of branches has reached the tipping point. F financial service companies are competing for limited retail space for consumer s to visit. Banking has shifted to an era less focused on physical presence and location and more inclined toward convenience, ease, and technological advance.
Branches of the future bridge the gap between the dwindling need for physical branch space and the increased reliance on technology and digital banking by combining them into one universal, physical location. The new branches of the future design includes a redefinition of the traditional hub & spoke strategies that have been used for decades to include more relevant consumer focused options. The new retail distribution platform focuses on consumer convenience while enhancing the institution’s branding and core messaging. Universal branches dramatically improve the consumer experience while maintaining traditional banking needs from multiple retail platforms. With this new approach to the consumer experience, banking of the future won’t remain a distant idea; it’s the oncoming present.
Session Highlights:
Identify the design differences between financial institution branches of the past, present, and future
Discuss the role of the branches of the future and what key features will be included
Learn a new approach to the traditional hub and spoke model
Define which demographics will benefit the most from certain branch types
Discuss the technological specialties of the different branches of the future and how they can benefit consumers of all types
Understand how you can apply the Branches of the Future concepts to your network
2:15 p.m. – 3:15 p.m.
10 Must Do Initiative to Drive Your 2024 Strategy
Sundeep Kapur, Founder, Digital Credence
We must optimize the in-person experience – branch, contact center, back office. Members expect personalized relevance, a conversation with an expert, and speedy insightful transactions.
We must drive a deep digital transformation – from digital first to digital integration to digital only. Members’ and team members’ experiences need to be enhanced. We must support “channel hopping.”
We must simplify “money movement” – how much, to whom, by when. By providing safe, simple, and value-based transactions we will have an opportunity to grow our share of wallet beyond payments.
We must secure data, transactions, and infrastructure by creating an omni-channel shield; utilize MFA techniques leveraging biometrics, AI, and traditional authentication in a real-time environment.
We must leverage member insight by combing data with analytics including predictive analytics that will help us anticipate ideal “next best conversations.” To serve well, we must observe and know.
We must personalize financial solutions for the members we serve. Our members’ needs vary by stages of life and financial wellness; we must understand what each member needs to serve them well.
We must complement our people’s expertise with artificial intelligence. From authentication, to service, to decisioning – driving cognitive collaboration will enhance our ability to serve.
We must develop our people into empathetic, technically savvy, financial counsellors who can serve our members by understanding their needs and personalizing financial solutions towards financial goals.
We must strive towards a secure open technology infrastructure that will allow us to be agile and innovative in the deployment of technology as we serve our members’ and team members’ needs.
We must drive continuous improvement through effective journey mapping. We need to enhance how our members can attain financial solutions across the different channels that we offer.
This fast-paced impactful session will highlight trends, identify challenges, and inspire a strategy to help you drive success.
3:15 p.m. – 3:30 p.m.
Daily Wrap-Up
Thursday, October 19, 2023
7:30 – 8:30 a.m. (GP)
Sit-Down Breakfast
Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.
8:30 – 8:40 a.m.
Opening Remarks
8:40 a.m. – 9:55 a.m.
Micro-Loans: Essential to Economic Equity in Small Businesses
Sheilah Montgomery, President, Proactive Impact, LLC
Promoting economic equity starts with assisting small business owners with access to capital. Individuals, families, and communities benefit from local businesses serving their unique needs within walking distance or short rides from home. These small business owners have the skill set to produce products and provide services that will help them contribute to the economic viability of the community in which they live. Micro-loans bring much needed funding to help small businesses with affordable rates, reasonable payments and most importantly money to grow and sustain their business. Investment in a small business is an investment into the financial well-being of persons who have the resources but have often been overlooked.
9:55 – 10:15 a.m.
Networking Refreshment Break
10:15 a.m. – 11:30 a.m.
Structure: The Business Model Evolution
Tom Glatt, Jr., Principal/Strategy Consultant, Glatt Consulting, LLC
Most credit unions today operate with the same business model and organizational structure that they operated with ten or even 20 years ago. While the practice may make leaders comfortable, an old business model will all but ensure lackluster innovation and barely-average performance.
In this session, Tom Glatt will walk you through a modern method for developing and visualizing your credit union's business model - and in the process inspire you to move from maintaining the status quo to building for a sustainable future.