Paul Robert, CEO

Fi Strategies - CU Conferences' Strategic Partner

Thursday, August 5, 2021, 2:00 - 3:00 p.m. Eastern

People Helping People has been the highly successful mantra of credit unions since the beginning of time. And it has served the industry, and its members, exceptionally well. Today, however, that mantra is being tested like never before and how credit unions respond may ultimately decide their future relevance.

In a post-pandemic world, we find that other financial institutions are equally focused on consumer satisfaction, while the expectations of those consumers have been elevated, and the competition to attract and retain employees to serve those consumers has never been more challenging.

If that scenario sounds like the environment you find your credit union in, then this webinar is for you.

Specifically, we’ll address:

• How to create a “higher-purpose” culture that will be the differentiator against the competition

• The vital alignment of performance culture, member journey, and member experience

• Leadership steps you can take to acquire and retain your best employees right now
  

Your credit union has never had a better opportunity to thrive than today. But you won’t succeed by doing what you’ve done in the past. Learn the keys to success in the “next” normal.

Not available on this date and time? No worries. Those who sign up will also be emailed a link to the Webinar recording so you can watch at your convenience.

Sundeep Kapur, Founder, Digital Credence

Tuesday, August 31, 2021, 2:00 - 3:00 p.m. Eastern

Successful brands continue to leverage loyalty to do more with those they serve. Yes, loyalty drives behavior! What can we do to enhance and engage more members via loyalty?

Join us on for this lively Webinar when we share five key thoughts to help you evaluate and improve member engagement initiatives. Don’t forget, a member engaged through loyalty will do more with the credit union – their journey to becoming top of wallet.

Here are five things our webinar will focus on:

1. Key lessons from top loyalty programs

2. A deeper understanding of how loyalty drives behavior

3. Perfectly leveraging loyalty essentials to do more

4. Personalizing and designing the “perfect” loyalty program

5. Start now, here are a few critical first steps

Your webinar host is Sundeep Kapur. Sundeep is an educator with a simple mantra, “keep it relevant, keep them engaged, and you will nurture your way to the top.”

Not available on this date and time? No worries. Those who sign up will also be emailed a link to the Webinar recording so you can watch at your convenience.