Conference Registration

Welcome Reception

Ho’olu Komo La Kaua (please join us) for cocktails, light dining and a valuable networking opportunity with fellow directors, board chairs, supervisory committee members, CEOs, senior management, committee members, other credit union leaders from across the country and . . . “The Ones In Red”

CU Conferences is grateful for the support of its sponsor, OM Financial, and would like to thank them for co-sponsoring the reception. Learn more about OM Financial.

Sit-Down Breakfast

Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.

Opening Remarks

Fraud is Ugly and Embarassing (Deter, Detect, Prevent)

Stephen Kwock, Principal, Kwock & Company CPAs

While many fraud stories at other financial institutions may not result in a total failure, the fraud becomes the talk of the town and results in a huge reputation risk. Stephen Kwock will review fraud that took place at credit unions and discuss what needs to be established to deter, detect and prevent fraud, which can ultimately mitigate the reputation risk it may cause.

Networking/Refreshment Break

C&D Paper Grades and the Bottom Line

Sheilah Montgomery, Strategic Management Consultant, Proactive Impact, LLC

Credit unions are the preferred financial institutions because of the personal relationships developed with their members. Lending is one of the services that members request the most, but it is also the riskiest of the credit union services. There is always the probability of a members’ failure to meet the obligations in accordance with the agreed loan terms. Credit scores have been used as a tool to mitigate those risks. Credit scores are also used to grade risk by assigning paper grades with A being the best paper grade and E being the worst. The higher credit score coincides with the best paper grade and the lowest interest rate.

Join strategic management consultant Sheilah Montgomery for an exploration of how C and D paper may provide a better return on assets despite inherent risks. She’ll also review risk based pricing rules and how to analyze risk in order to reduce losses. Your credit union should not shy away from helping members with less than stellar credit. It’s in business to help members at all economic levels.

SERPS 101

Chris Jones, CHFC, CLU, CFP, Executive Benefits Consultant, OM Financial

SERPs 101 provides an overview of Supplemental Executive Retirement Plans (SERPs) including the following:

• Why credit unions offer SERPs

• What options are available

• How the two credit union SERP alternatives (457(f) & Split Dollar) work

• Their impact to the credit union and to the executive, from both an income and tax perspective

Daily Wrap-Up

Sit-Down Breakfast

Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.

Opening Remarks

Change Management and How It Can Impact Your Credit Union

Dr. Julia Cronin-Gilmore, Director of Marketing Degrees/Professor, College of Business, Bellevue University

Confronted with at times profound & rapid changes in business, individuals are entering into a “permanence of change.” As such, credit union boards and leadership are required to develop their understanding of and skills necessary to lead and/or facilitate complex organizational change.

This session is designed to help credit union leaders explore the basics of organizational change theory, learn about research on the multiple perspectives of and elements of change, understand how change can promote a learning organization and practically apply what they have learned regarding organizational structure and decision-making within and across their credit union.

• The eight-step process to change
• Why most efforts to change fail
• Transformational leadership
• The nature of organizational change
• Organizational culture change
• Leading organizational change

Networking/Refreshment Break

Beyond Financial Literacy

Stephen Kwock, Principal, Kwock & Company CPAs

Each CU Director has the duty to possess familiarity with basic finance and accounting practices, including the ability to read and understand the balance sheet and income statement in accordance with NCUA Rules and Regulation 701.4(b).

Stephen Kwock’s presentation will go beyond the required financial literacy courses and explores key CAMEL ratios (capital adequacy, quality of assets, quality of management, earnings, liquidity, and sensitivity to market) and other key financial statement accounts that facilitate your understanding of the credit union’s financial condition.

The Importance of Gratitude in the Workplace

Nancy Lewis, President, Progressive Techniques, Inc.

Gratitude: the quality of being thankful; readiness to show appreciation for and to return kindness. Research on gratitude has increased significantly over the last two decades, but it’s not a concept studied in most business schools. Still, with workplaces facing increasing uncertainty, the need for embracing gratitude is more important than ever.

We know that progressive and strong leaders in an organization must find ways to build a positive work environment which improves productivity and performance. One of the ways to do that is by expressing gratitude with sincerity. When gratitude is practiced it contributes to creating an environment of connectivity and authenticity.

Gratitude in the workplace has been linked to more positive emotions, less stress and fewer health complaints, greater achievement of goals, fewer sick days, improved relationships and more job satisfaction. Join Nancy Lewis for a fresh look at the role gratitude can play at your credit union.

• Define and understand why gratitude & appreciation are so important
• Identify four keys to gratitude at work
• Cultivate strategies to shape a culture of gratitude
• Demonstrate ways to show gratitude without spending money

Sit-Down Luncheon

Join us for lunch. Registered guests are welcome to attend.

Strategic Planning

Bruce Hoogstraten, President, Geo-San, Inc.

Do you have a formal strategic session? Everyone probably does—but is it effective, and does it address the real issues? Is it tied directly to your credit union’s goals, vision and mission?

Bruce will share some thoughts & best practices for:

• The strategic process
• A case study
• Areas of focus
• Areas to consider for strategic planning

Business Ethics

Sheilah Montgomery, Strategic Management Consultant, Proactive Impact, LLC

CU governance is growing ever more litigious. It’s crucial for board members and senior management to take stock in areas of exposure to minimize reputational risk and financial disruption. Business, or corporate, ethics is a form of applied ethics that examines ethical principles and moral or ethical problems that arise in a business environment. It applies to all aspects of business conduct and is relevant to the conduct of individuals and entire organizations. Join Sheilah Montgomery and learn more about the components of business ethics including:

• Diversity and inclusion
• Performance evaluations
• Social media

While there are many areas that can be covered, the areas listed above will assist with identifying your organization culture as well as your appetite for growth and change.

Daily Wrap-Up

Te Au Moana Hawaiian Luau*

A constant among the vast generations of Hawaiians & Polynesians is the ocean tide. The tide linking all of Oceania, Te Au Moana; shares the ancestral storytelling of the people of Maui and the Pacific through lavish songs & dances. We invite you to enjoy an extraordinary Luau experience like no other. The Polynesians held great knowledge of the earth and its life giving elements. Their expert skills of fishing, gathering, gift giving, romance; tapa making (bark cloth) are brilliantly demonstrated and shared at Maui’s newest luau experience.

PLEASE NOTE: Luau tickets may NOT be available for purchase at conference - please purchase early!

*Separate Fee Applies

Sit-Down Breakfast

Join us for a hearty sit-down breakfast. Registered guests are welcome to attend.

Opening Remarks

The Art of a Productive Meeting

Bruce Hoogstraten, President, Geo-San, Inc.

Do you spend more time during your board meetings “in the weeds” on operational matters—or do you focus on big picture strategic issues? We have “precious little” time in our meetings. Are you employing the most effective use of your time?

In this session, you will learn some thoughts and best practices for:

• Planning better board meetings
• Meeting format
• Board agendas
• Strategic planning in board meetings
• Metrics and scorecards
• Annual board calendars

Networking/Refreshment Break

Leadership Trends in the Workplace

Nancy Lewis, President, Progressive Techniques, Inc.

In every organization, human capital is its greatest asset and one of the keys to achieving business goals. Yet, leaders often struggle to understand how to better manage or leverage human capital in the competition for top talent. Leaders are looking for ways to better prepare current and future leaders to be agile and creative to meet the oncoming obstacles as they work to capitalize on opportunities.

The ability to develop leadership skills for the changing times we work in is critical to the success of the organization. Nancy Lewis is ready to share her insights and expertise.

• Explore strategies an organization can use to address key changes
• Develop and understand the importance of a culture of learning
• Create pathways to develop future leaders

Roundtable Discussion

Exchange ideas with fellow participants during a lively discussion. This roundtable will allow time for discussion on key topics followed by representatives from each table sharing thoughts and ideas discussed at their particular table.

Conference Wrap-Up