Security Management & Director’s Conference

Omni La Mansion del Rio
San Antonio, Texas
April 23 – 26, 2019
Register  – Brochure

The Security Management & Director’s Conference is designed to assist security managers, board of directors, supervisory committee members, board chairs, CEOs and others from credit unions across the country to establish a definitive process for establishing your baseline, credit union-wide security program.

Hotel Information

Omni La Mansion del Rio Hotel | 112 College Street | San Antonio, Texas | 1-210-518-1000

To Book Your Room At The Omni La Mansion del Rio Hotel:

  • Book your room online
  • Call the Omni La Mansion del Rio Hotel at 1-210-518-1000 to make your reservations.
  • Mention CU Conferences to receive special rates starting at $225.
  • You will receive complimentary in-room Internet access and use of the fitness center when you book
    through CU Conferences’ room block.
  • Rates based on availability.
  • If you are unable to secure a room, please give us a call at 888-465-6010 for assistance.

Travel Information

For airfare and car rental, call Altair Travel Toll Free at 800-264-3316, Mon – Fri from 8:30 a.m. – 5:30 p.m. Central Standard Time. Ask for a corporate agent. There is a nominal service charge for their services.

Date Investment
On or Before February 21, 2019 $1395
February 22 – March 21, 2019 $1495
March 22, 2019 and Beyond $1595
Guest Program $255

Security Management And Directors’s Conference Guest Program:

For just $255, your registered guest can enjoy all the pleasures of the Omni La Mansion del Rio Hotel along with the following events:

  • Tuesday’s Sit-Down Breakfast
  • Tuesday’s Sit-Down Luncheon
  • Tuesday’s Welcome Reception
  • Wednesday’s Sit-Down Breakfast
  • Wednesday’s Sit-Down Luncheon
  • Thursday’s Continental Breakfast

Who Will Attend

  • Security Managers
  • CEOs
  • Senior Management
  • Board of Directors
  • Training Managers
  • Board Chairs
  • Supervisory Committee Members
  • Senior Management
  • Committee Members
  • Compliance Officers

Agenda – Subject to Change

Tuesday, 4/23/19

7:30- 8:30 a.m.  Conference Registration
7:45 – 8:30 a.m. (S/G) Sit-Down Breakfast
8:30 a.m. Introductions
8:35  – 9:00 a.m. National Security Update

Security issues and priorities change on a daily basis, requiring the Security Manager to remain topically informed, assess the impact of those changes and adjust the security model for the entire institution. Crime trends and the evolution of critical legal issues should be as important as media headlines to the board of directors. In order to make informed decisions, the board relies upon the Security Manager to stay topically current and present reliable and thorough reports to the board. This segment contains “briefing” information about new and emerging events that will likely affect the security function.

9:00 – 10:30 a.m. Security Regulations: What You Need to Know

Section 748, NCUA Rules and Regulations, NCUA Letter 02-cu-12 and the standards of the industry determine the responsibilities of the security officer, management, and the board of directors.  In this session, we’ll review the requirements of a written security program, the financial institution, and the security officer in protecting the staff and public.

Presentation Highlights: 

  • Learn what items should be included and excluded in your written security program
  • Know the requirements of Section 748 NCUA Rules and Regulations
  • Know the best practices of the industry
  • Actual pictures taken of financial institutions are used to illustrate why the regulations exist
  • The need for a mission statement in your security program
10:30 – 12:00 p.m. Managing the Security Equation

Managing the security equation for your credit union is one of management’s biggest challenges.  Protecting the institution from internal fraud, external fraud, money laundering, and computer theft, as well as bank robbery and larceny, has evolved to a new level in recent years.  In this session, we’ll review the standard industry practices for credit unions.  The program will also review the various layers of security and how to coordinate them in daily work requirements.  Attendees will learn how to evaluate staff, establish training standards, and understand the importance of board and management involvement with the security function.

Presentation Highlights: 

  • Learn how to position the security function in your credit union
  • What are “Industry-Standard Security Practices”
  • What issues must the credit union’s security program address?
  • Who manages the security department?
  • What common security practices should be applied?
  • What are the Security Manager’s most common problems?
12:00 – 1:00 p.m. (S/G) Group Luncheon
1:00 –  2:15 p.m. Internal Fraud

How prepared is your credit union for internal theft and fraud?

Defalcations/Embezzlements were one of the most reported SAR events filed by financial institutions from 1996 to 2016. Internal embezzlements have caused financial institutions to fail overnight. This riveting session identifies the behavioral changes that can identify internal frauds in the making! We will review the warning signs that every staff member should look for or be able to identify to help stop an internal embezzlement. Discover where the internal thief will spend the stolen funds and how they keep their stealing from being found. Know whether you should do the investigation or hire a certified fraud investigator. This insightful program provides you the tools needed to understand the workings of an internal fraud.

Presentation Highlights:

  • Understanding the warning signs of an internal fraud in progress
  • Know the business events that increase the potential for an internal fraud
  • Learn what steps the financial institution should take to reduce potential fraud
  • Know how to identify dysfunctional operations that will eventually produce an internal embezzlement
2:15 –  4:15 p.m. Using CPTED (Crime Prevention Through Environmental Design) to Conduct Your Annual Security Review

Every credit union should conduct a comprehensive security review at least annually and more frequently if the institution’s environment changes rapidly. Some of the environmental conditions include the introduction of a new product or service, a change in security regulations or laws and the acquisition of a previously owned facility, or an increase in crime events in the region.

The purpose of the security review is to identify conditions that may result in a loss or a legal action tomorrow . . . or thirty years from now. The review simply targets a credit union’s “loss potential” using a standardized, practical and cost-effective methodology for analyzing the condition and contributions of the security function. It is also used for identifying the credit union-wide “windows of opportunity” for loss from all sources. CPTED principals are extremely useful when applied to financial institutions.  These principals will be defined and discussed, and attendees will learn how to apply them to make their institution more inviting to members, and less attractive to criminals.

Presentation Highlights:

  • Examples of CPTED principals as applied to financial institutions
  • How to conduct your physical security assessment
  • How to properly use lighting for safety and security
  • How to use landscaping to your advantage 
4:15 – 4:30 p.m. Daily Summation
6:00 – 7:00 p.m. (S/G) Welcome Reception

Wednesday, 4/24/19

7:45 – 8:30 a.m. (S/G) Sit-Down Breakfast
8:30 a.m. 12:00 p.m. Workplace Violence, Active Shooter  & Robbery Prevention and Response

Do your employees know how to respond to an active shooter event? What areas of workplace violence is your institution most vulnerable to?  This session will examine workplace violence – its definition and the different types – and how to respond to them should they occur.  Recent case studies will also be examined in an effort to extract “pre-incident indicators” and red flags that were present before the incident.  Are there steps your credit union can take to make you less of a target for these situations?  How should you handle angry members or coworkers?  Are you at risk for a domestic violence incident?  Learn what you need to know to protect your employees and credit union.

Robbery is one of the most feared crimes . . . period. Every financial institution – banks, credit unions and thrifts – must provide both initial and continuing robbery response training for ALL employees. It’s not an option – it’s required by all state and federal regulatory agencies. The credit union’s Security Manager is responsible for developing and managing the credit union’s Security Program and the Security Program must contain policies and procedures that address robberies. The number of robberies increases and decreases in every region of the country – it’s a business cycle. However, the need for a standardized, comprehensive robbery training program must remain constant.

The primary purpose for learning about the specialized crime of robbery is that learning simple, effective robbery response techniques may save lives. This training process – coupled with the implementation of appropriate policies and procedures – allows and encourages managers and executives to make intelligent and informed decisions about supervising employees’ actions during a robbery in progress.

Presentation Highlights:

  • Determining vulnerabilities
  • Workplace violence case studies
  • Developing a robbery prevention checklist
  • Robbery prevention checklist examples
  • Robber descriptions
  • Active shooter response
  • Robbery response techniques
  • Types of robberies
  • Domestic violence situations
  • Your robbery response plan
  • Robbery prevention & response strategies
  • Robbery aftermath considerations
  • Robbery aftermath procedures
  • Sample robbery procedures: Staff personnel
  • Sample robbery procedures: Management personnel
12:00 – 1:00 p.m. (GP) Sit-Down Luncheon
1:00 – 3:15 p.m. Workplace Violence, Active Shooter & Robbery Prevention and Response (Continued)
3:15 – 4:15 p.m. Peer Discussion

Back by popular demand! This is a time for sharing stories and swapping information for the benefit of the group.  Please come prepared with odd, funny, or scary events that have occurred at your credit union and what lessons were learned from that event.

4:15 – 4:30 p.m. Daily Summation

Thursday, 4/25/19

8:00 – 8:30 a.m. S/G) Continental Breakfast
8:30 – 10:30 a.m. Cyber Security and Social Engineering

This fast-moving session will introduce the concepts of cyber fraud and cyber security for credit unions. Social Engineering is the method used by penetration companies and criminals to compromise the financial institution. This program will discuss the modus operandi used to attack and trick account holders, the credit union or call center into providing sensitive information. The future attacker we must all be aware of is the malicious insider who will be one of our biggest threats in the future. This session is focused on future threats to the credit union.

Presentation Highlights: 

  • Learn the latest attacks employed against credit unions
  • Discover the best practices to protect the credit union
  • Defining social engineering techniques
  • Know about the newest threats of the malicious insider
 10:30 a.m. – 12:00 p.m. Board Reporting: The Security Perpective

What should the security officer be reporting to the board?

As a board member or supervisory committee member know what information you need to determine if the credit union is meeting the standards of our industry! Security officers, risk managers and auditors will learn where to obtain information on internal fraud, risk assessments and robbery statistics that will fulfill the requirements the board or supervisory committee need to succeed.  This interactive session will review best practices relating to training, inspections and foreseeable events that should be reported to your board.

Presentation Highlights: 

  • Know what should be reported to the board annually
  • Know what items your written report should contain
  • Know the records the credit union should be keeping to prepare your report
12:00 p.m. Adjourn

Friday, 4/26/19

Travel Day – Have A Safe Trip Home

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