Walter Jankowski has facilitated and trained in performance improvement throughout Wisconsin and Minnesota. He has worked extensively with boards and senior leadership in developing and implementing strategic plans and providing organizational improvement services for businesses, governments, school systems and not-for-profit organizations. Walter has also trained thousands of board members, senior leaders, supervisory managers, and front-line workers in the principles of leadership, quality, continuous improvement and team development. Walter brings to all his educational seminars the unique blend of technical and interpersonal skills that make him successful in the specialized technical workplaces of today. His goal is to help organizations become more effective by helping to unleash the potential in everyone and utilize that wealth of knowledge for improvement. Walter currently works as a Reinvention Consultant for CUNA Mutual Group, working with senior leadership in identifying and implementing corporate priority improvement projects.

For the past 18 years, Margaret Jankowski has helped businesses in the conception, development and creation of their buying, merchandising and sales processes. She has designed and created customer service systems for several organizations in Wisconsin and has expertise in creating a total customer service environment. Margaret has worked extensively with focus groups and secret shopper programs to help organizations improve their service. In addition, she has chaired and served on several community boards. Margaret believes that in today’s competitive marketplace, customer service and brand consistency are what separates the top performers from the rest of the flock.